Open a support request
About this guide
Introduction
In this guide, you’ll see how to view available support plan options and then practice creating and monitoring a new support request.
Job Skills
Task 1: View support plan options
Task 2: Create a support request
Task 3: Monitor a support request
As an Azure administrator, you can create support requests (tickets) from the Azure portal. Comprehensive support plans are available for technical support.
As organizations around the world migrate solutions to the cloud, the ability to manage cloud-based resources and services opens doors in numerous industries.
Summary
Here’s a summary of what you will complete in this guide:
- View support plan options
- Create a support request
- See where to monitor the status of support requests
Career Connections
Professionals with the skills from this series will have a solid foundation for pursuing entry-level roles such as Cloud Support Specialist, Junior Cloud Administrator, Technical Sales Representative, IT Support Technician, or Help Desk Technician.
As of 2025, entry-level salaries in the U.S. average $71,125 for Cloud Support Specialists, $63,244 for Junior Cloud Administrators, $50,442 for IT Support Technicians, and $48,540 for Help Desk Technicians. Please note that these figures are approximate, derived from online sources, and can vary based on factors such as location, industry, and company size.
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